The Refinery Rx respects your privacy. This policy explains what information is collected through therefineryrx.com, how that information is used, and the choices available to you. Last updated August 2026.
We collect information you provide directly, such as your name, email address, phone number and anything you include in a contact form or appointment request. We also receive limited technical information automatically, such as browser and device type, pages viewed, and approximate location derived from your IP address.
Information is used to respond to inquiries, schedule and manage appointments, send confirmations and reminders, provide information you request about services, and improve the website. If you opt in, we may also send occasional practice updates. You can unsubscribe from those messages at any time.
Online scheduling and any online payments are handled through GoDaddy Online Appointments and its payment partners. Details you enter while booking are processed by those services under their own privacy and security practices. Full payment card numbers are not stored on this website.
Please do not send detailed medical history, photographs or other sensitive health information through website forms or email, as those channels are not secure. Clinical information shared during a consultation or visit is kept in the practice's patient records and handled in accordance with applicable state and federal law, including HIPAA where it applies.
This website uses cookies and similar technologies to keep the site working properly, remember preferences and understand how the site is used. The site is also protected by reCAPTCHA, and Google's Privacy Policy and Terms of Service apply to that service. Most browsers let you refuse or delete cookies, though some features may not work as intended if you do.
We do not sell your personal information. Information may be shared with the service providers that operate our website, scheduling, payment and email systems on our behalf, and may be disclosed where required by law or to protect the rights and safety of patients, staff or the practice.
We use reasonable administrative and technical safeguards to protect information, though no method of transmission over the internet is completely secure. Information is kept only as long as needed for the purposes described here or as required by law. You may request access to, correction of, or deletion of information you have provided by contacting the practice.
This website is intended for adults, and we do not knowingly collect information from children. If this policy changes, the updated version will be posted on this page. Questions may be directed to info@TheRefineryRx.com or 408-462-0193. The Refinery Rx, 533 Peters Ave, Pleasanton, CA 94566.